Address Fields Are Not Enabled To Edit While Selecting "Enter Address Manually" Checkbox in Refund Request
(Doc ID 2961978.1)
Last updated on JULY 25, 2023
Applies to:
Oracle Financial Services Revenue Management and Billing - Version 5.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On RMB v5.1.0.0.0, Unable to Edit Address
ACTUAL BEHAVIOR
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Address Fields are not enabled to edit while checking Enter Address manually field in Refund Request UI.
EXPECTED BEHAVIOR
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Address fields should be editable.
STEPS
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The issue can be reproduced at will with the following steps:
1. In Refund Request UI, a refund requested was created first and in Draft state.
2. Now Edit Refund Request.
- Note that Address lines fields are disabled and cannot be edited even after ‘Enter Address Manually’ field is checked.
3. Enable selecting check boxes of both fields (OVERRIDE ADDRESS and ENTER ADDRESS MANUALLY)
- Now all the Address fields show enabled.
4. Now enter values in those fields and try to save
- Saving fails with an Error showing "Address field 1 is required". It shows this field as blank while other fields show the value saved with all address fields become read only again.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |