CS RT Services Not Working (Doc ID 2962696.1)

Last updated on JULY 25, 2023

Applies to:

Symptoms

CSRT screening gives Contact administration error in UI

Steps to Reproduce:

1. Access the application

2. Go to RT screening page

3. Try to give input and click on scan

Actual behavior:

Getting Error without matches

Expected behavior:

Need to get matches without any error

Error Encountered:

[07-07-23 07:58:54,193 GMT AM] [DEBUG] [WEB] [NA] [NA] DbDetail [dbName=CONFIG, defaultDBType=ORACLE, schemaName=<Config>, dbTypeDetailMap={ORACLE=DBTypeDetail [dbType=ORACLE, dbTypeProperties={JDBC_CONN_STR=jdbc:oracle:thin:@//<Host-Name>:<Port_Numbner>/<SID/Service_Name>, OFSAA_CONNECTION_POOL_TYPE=APACHE, MIN_POOL_SIZE=2, MAX_POOL_SIZE=15, AUTH_ALIAS=<Config>, JDBC_DRIVER=oracle.jdbc.driver.OracleDriver, DATA_SOURCE_STR=CONFIG, DB_DATE_FORMAT=dd/mm/yyyy, JNDI_NAME=FICMASTER, AUTH_TYPE=DEFAULT}]}]
[07-07-23 07:58:54,194 GMT AM] [INFO ] [WEB] [NA] [NA] DB connection fetched successfully for DBName: CONFIG, DBType: ORACLE
[07-07-23 07:58:54,194 GMT AM] [DEBUG] [WEB] [NA] [NA] DB connection fetched successfully for DBName: CONFIG
[07-07-23 07:58:54,194 GMT AM] [DEBUG] [WEB] [NA] [NA] Configuration connection fetched successfully.
[07-07-23 07:58:54,194 GMT AM] [DEBUG] [WEB] [NA] [NA] Setting jSessionID Value through PMF client...
[07-07-23 07:58:54,194 GMT AM] [DEBUG] [WEB] [NA] [NA] Setting Basic Authentication...Basic xxxxxxxxxxxxxxxxxx
[07-07-23 07:58:54,194 GMT AM] [DEBUG] [WEB] [NA] [NA] Input to the Rest Call::::::::{"BusinessDomain":"x","Jurisdiction":"xxx","GivenNames":"xxxxxx xxxxxx","FamilyName":"xxxx"}
[07-07-23 07:58:54,209 GMT AM] [DEBUG] [WEB] [NA] [NA] REST Response code is : 401
[07-07-23 07:58:54,209 GMT AM] [DEBUG] [WEB] [NA] [NA] response.getStatus()....401

Changes

 NA

Cause

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