ECM 8124- Change CaseType Action Not Working Properly When We Take More Than One Time On Same Case
(Doc ID 2962803.1)
Last updated on JULY 25, 2023
Applies to:
Oracle Financial Services Enterprise Case Management - Version 8.0.7 and laterInformation in this document applies to any platform.
Goal
In ECM 8124, We are facing issue in Change case type Action.
Issue is: On a case, when we are taking Change case type for first time, it is working properly and moving to desired status .
On the same case, if we are taking Change case type action again, it is not moving to desired status , instead it is moving to status where the first change case type we took.
Scenario:
Case 1,casetype"A", Status "B" -> Taking Change casetype action to Casetype"A1",Status "B1" -> working properly
For same Case1,now case is in casetype"A1",Status "B1"-> Taking Change casetype action to Casetype"A" Status"C" -> Status moves to "B" instead of "C".Not working properly
Solution
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In this Document
Goal |
Solution |