ECM 8124- Change CaseType Action Not Working Properly When We Take More Than One Time On Same Case (Doc ID 2962803.1)

Last updated on JULY 25, 2023

Applies to:

Goal

In ECM 8124, We are facing issue in Change case type Action.
Issue is: On a case, when we are taking Change case type for first time, it is working properly and moving to desired status .
On the same case, if we are taking Change case type action again, it is not moving to desired status , instead it is moving to status where the first change case type we took.

Scenario:
Case 1,casetype"A", Status "B" -> Taking Change casetype action to Casetype"A1",Status "B1" -> working properly
For same Case1,now case is in casetype"A1",Status "B1"-> Taking Change casetype action to Casetype"A" Status"C" -> Status moves to "B" instead of "C".Not working properly

 

Solution

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