Bill Information Portal Issue Not Including Bill In Pending/Cancelled FT/Bill Segment Status (Doc ID 2963155.1)

Last updated on JULY 28, 2023

Applies to:

Symptoms

 1.) Bill Segment Details is not showing cancelled FTs linked to bill, but it is part of the Bill Segment Summary Total. Bill Segment Details should show all FTs linked to the bill. 
 2.) Bill Segment Details is showing the bill segment status, which is misleading in cases where bill segment is cancelled after completion. No need to display bill segment status. 
 3.) Bill Segment Details is not showing records when bill is pending. 

************Steps To Reproduce**********
•Scenario 1 –
oSet up HC Individual customer to generate bill.
oGenerate pending & complete bill for Individual customer.
oNavigate to Bill Information screen.
oVerify bills segment summary & bill segment details section for both
pending and complete bill.
•Scenario 2 –
oSet up HC group customer to generate bill.
oGenerate pending & complete bill for group customer.
oNavigate to Bill Information screen.
oVerify bills segment summary & bill segment details section for both
pending and complete bill.
•Scenario 3 –
oSet up HC group customer to generate bill.
oGenerate and complete bill for customer.
oCancel the bill.
oGenerate next bill and complete.
oNow verify the bills segment summary & bill segment details section for
both cancel and next complete bill.

*********************************
************Expected Result********
Bill segment details & Bill segment summary both the section should display
the columns based on customer type and also without any error.
Bill Segment Summary should display column - Start Date, End Date, Price
Item, Amount, Unpaid Amount.
Bill Segment Details should display column- Start Date, End Date, Price Item,
Amount, Unpaid Amount, FT Type, External Membership Id, Members Primary Id,
Members Name, Health Plan, Bill Segment Id and Billable Charge Id for
Individual customers.

Bill Segment Details should display column- Start Date, End Date, Price Item,
Amount, Unpaid Amount, FT Type, External Membership Id, Members Primary Id,
Members Name, Policy number, Plan Information, Bill Segment Id and Billable
Charge Id for Group customers.
*********************************
************Actual Result**********
Displaying same type of result for both individual and group customer.
Pending bill segment details not displaying for pending bills.
Discrepancy in amount when the first bill is cancelled.
Bill Segment Details is showing the bill segment status, which is misleading
in cases where bill segment is cancelled after completion. No need to
display bill segment status.
*********************************

Changes

Zone - C1-BILDETINP, C1-BILDETP, C1-INVDETINC, C1-INVDETC & C1-CUSTTYP
Script - C1-ShwInvZn
Business Service - C1-HCCUSTTYPE

Cause

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