OnChange Logic From Change Pending Tab On Programs Causes Screen Lock (Doc ID 2963681.1)

Last updated on JULY 27, 2023

Applies to:

Symptoms

On : 11.3.1.19 version, Installation, migration, patch

ACTUAL BEHAVIOR
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The screen is locking when triggering any OnChange logic from the Change Pending tab on Programs.
It seems to only happen when the Program is in a Ready Status (meaning, the first Program Activity has not yet processed).


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to a Policy with a Program that is in a Status of Ready.
2. Then use this SQL to find another Policy:

SELECT P.PolicyNumber, PD.ProgramName, Prog.StatusCodeFROM AsPolicy PJOIN AsPolicyProgram PP ON PP.POLICYGUID = P.POLICYGUIDJOIN AsProgram Prog ON Prog.ProgramGUID = PP.ProgramGUIDAND Prog.StatusCode = '02'JOIN AsProgramDefinition PD ON PD.PROGRAMDEFINITIONGUID = Prog.PROGRAMDEFINITIONGUID AND PD.ProgramName = 'RMD';

3. Navigate to the Program Screen and expand the Details for the RMD Program that is in a Ready Status.
4. Click on the “Change Pending” tab.
5. Once again, expand the Details for the RMD Activity.
6. Change the value of the Field “RMD Payment Frequency”.
7. This will trigger OnChange logic.
8. You will see the entry field get disabled; the cursor will change to a Blue Circle. At this point, the screen is locked.
9. The user will have to logout and login again.

Cause

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