Error 'Unknown error, please contact your System Administrator' and/or Slow Performance When Loading the 'Projects' > 'Team Usage' Page
(Doc ID 2963690.1)
Last updated on SEPTEMBER 11, 2023
Applies to:
Primavera P6 Enterprise Project Portfolio Management - Version 21.12.13.0 to 21.12.15.0 [Release 21.12]Primavera P6 Enterprise Project Portfolio Management - Version 22.12 to 22.12.8.0 [Release 22.12]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.1 to 23.9 [Release 23.1 to 23.9]
Information in this document applies to any platform.
Symptoms
While trying to load the Team Usage page under the Projects tab in P6 Web, either the page gets stuck on the "Loading..." icon or the page fails to load with the following error:
Unknown error, please contact your System Administrator
The issue can be reproduced at will with the following steps:
1. In P6 Web, create a project that has Resource and Role Assignment data.
2. Publish the project (ensuring that the Publish Resource/Roles schedule service is enabled within the environment).
3. Open the project and browse to the Team Usage page.
4. Select the Entire date range radio button for the Display option.
5. The reported behavior occurs.
Changes
Cause
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