Balance Impacts Happening On Closed Items
(Doc ID 2968801.1)
Last updated on AUGUST 22, 2023
Applies to:Oracle Communications Billing and Revenue Management - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
One could see that balance impacts are happening on billed and closed Items (which are rolled up to parent) for the child accounts .
This is happening after we enable wholesale billing .
We can see in Robj of item , that the due of 2.5 was transfered during parent billing and status of item is 4 .
And then there is deactivation happening on the account after some hours of billing completion , and it impacted the same item .The amount on this child is a revenue leakage and is causing discrepancies across the system .
After the completion of billing , Customer got a deactivation request on child account which credited the cycle forward charge applied during billing . But this impact happened on the closed item , which is not as expected .
The issue can be reproduced at will with the following steps:
1) suspend child Account before billing date .
2) Run billing for child account by moving pvt to Billing Date .
3) Unsuspend child before parent billing .
4) Run Billing for parent account .
5) Deactivate child account and verify the balance on items .
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