Balance Impacts Happening On Closed Items (Doc ID 2968801.1)

Last updated on AUGUST 22, 2023

Applies to:

Symptoms

One could see that balance impacts are happening on billed and closed Items (which are rolled up to parent) for the child accounts .
This is happening after we enable wholesale billing .


We can see in Robj of item , that the due of 2.5 was transfered during parent billing and status of item is 4 .

And then there is deactivation happening on the account after some hours of billing completion , and it impacted the same item .The amount on this child is a revenue leakage and is causing discrepancies across the system .
.

After the completion of billing , Customer got a deactivation request on child account which credited the cycle forward charge applied during billing . But this impact happened on the closed item , which is not as expected .



The issue can be reproduced at will with the following steps:
1) suspend child Account before billing date .
2) Run billing for child account by moving pvt to Billing Date .
3) Unsuspend child before parent billing .
4) Run Billing for parent account .
5) Deactivate child account and verify the balance on items .

Cause

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