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AutoSignal Is Not Working With Email Distribution Lists (Doc ID 2968895.1)

Last updated on AUGUST 24, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.2.3.1 and later
Information in this document applies to any platform.

Symptoms

When sending an autosignal email to an individual email or multiple email addresses from Argus, the emails are successfully delivered.
However, when sending an autosignal email to a distribution list, it fails with the following error:

Delivery has failed to these recipients or groups:
xxxxxxxxx@xxxxxx.com
Your message can't be delivered because delivery to this address is restricted.
For more information about this issue see DSN code 5.7.1 in Exchange Online.


Diagnostic information for administrators:
Generating server: FCEXC13PRDN03.na.xxxxxx.com
xxxxxxxxx@xxxxxx.com
Remote Server returned '550 5.7.1 RESOLVER.RST.AuthRequired; authentication required'

 

Cause

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In this Document
Symptoms
Cause
Solution


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