IMAPd Does Not Log (nor Telemetry) The Action Which Took So Long That The Client Gave Up
(Doc ID 2969609.1)
Last updated on AUGUST 22, 2023
Applies to:
Oracle Communications Messaging Server - Version 8.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : Oracle Communications Messaging Server 8.1.0.22.20230227
IMAPd does not log (nor telemetry) the action which took so long that the client gave up
We had a bunch of messages stuck in the ims-ms channel queue on one backend, all going to a certain user+folder.
No messages had been successfully delivered to that user+folder for over 3 hours. All attempts were failing with "mailbox is busy".
When whatever process had the lock on the folder and eventually finished, there was no log entry about it.
There was a "From pstack, a thread/connection was doing a flag change. And a no "fc" event was logged.
Need additional logging in the transaction or telemetry log for the reason that the client gave up and disconnected.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |