My Oracle Support Banner

AutoVue Client (Using JNLP) is Not Loading When Using Chrome Or Edge Browser, Instead There is a Blank "AutoVue for Agile" Window. (Doc ID 2969903.1)

Last updated on AUGUST 23, 2023

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.2 and later
Oracle Agile Product Collaboration - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Using AutoVue 21.0.2.7 for Agile and Agile 9.3.5.9, unable to launch the AutoVue client application successfully using Java Network Launch Protocol (JNLP) when using Chrome or Edge browser. Instead there is a blank "AutoVue for Agile" window.



Steps to reproduce:

  1. Login to Agile web client using either Chrome or Edge browser.
  2. Search for one particular Agile object which has an attachment using the search box.
  3. Click on the file attachment for that object.
  4. Click on View

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.