Duplicate Literature Records Are Getting Inserted in the Case Form on Each Case Save (Doc ID 2974507.1)

Last updated on DECEMBER 21, 2023

Applies to:

Symptoms

Duplicate Literature records are getting inserted in Case Form> General Tab for each Case Save when a particular group of users with following site level restrictions;

Access management> Users> Site level > Additional group with restriction at case form level (Case Reporter-Personal Reporter Information) to no access.

Steps to replicate the issue is as below:

User Configuration:
Example :
Site : United Kingdom : Testuser001 : User belongs to normal Data entry group
Site : United States : Testuser002 : User belongs to normal Data entry group

Additional Group Config : Group1
with restriction at case form level (Case Reporter-Personal Reporter Information) to no access.

Enable Site security for each of the users

Testuser001 : Site security configuration > Single Group Set 'All' for United Kingdom
Set to 'Group 1' for United States

Testuser002 : Site security configuration > Single Group Set 'All' for United State
Set to 'Group 1' for United Kingdom

Steps:

Login in as Testuser001

1) Create a case with report type 'Literature'
2) Save the case and enter the literature field 'Title' and 'Journal' fields with some test manually.
3) Save and close the case.

Login as Testuser002

1) Open the same case in Argus
2) Observe that the literature record count gets increased each time we navigate to other tabs or save the case.

Cause

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