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OFSAA URL Fails To Load Login Screen in Environment With Load Balancer (Doc ID 2974796.1)

Last updated on OCTOBER 11, 2023

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 8.1.0.0.0 and later
Oracle Financial Services Profitability Management - Version 8.1.0.0.0 and later
Oracle Financial Services Funds Transfer Pricing - Version 8.1.0.0.0 and later
Oracle Financial Services Asset Liability Management - Version 8.1.0.0.0 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

After updating the Java version, the OFSAA application server starts successfully and WebSphere seems to start successfully.  However, when you try to access the OFSAA URL, it fails to load.  You reverse the Java upgrade and everything starts successfully again but you still cannot access the OFSAA URL.  The environment does use a Load Balancer.

The following errors exist in the web layer RevAppserver.log:

[30-08-23 09:46:42,124 GMT AM] [ERROR] [WEB] [REVELEUS] [NA] [SOCKETWRAPPER] Error in reading from Socket Object Input Stream, Ident:<SERVER NAME>:<PORT>:#5 Exception java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: com.ofs.aai.bean.OFSAAMessage$Severity
[30-08-23 09:46:42,125 GMT AM] [ERROR] [WEB] [REVELEUS] [NA] [SOCKETWRAPPER]
java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: com.ofs.aai.bean.OFSAAMessage$Severity
       at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1894)
       at java.io.ObjectInputStream.defaultReadFields(ObjectInputStream.java:2662)
       at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:2583)
etc.
Caused by: java.io.NotSerializableException: com.ofs.aai.bean.OFSAAMessage$Severity
etc.
[30-08-23 09:46:42,126 GMT AM] [DEBUG] [WEB] [REVELEUS] [NA] [NONE] [DirectCommImpl] Error in communication with FICServer, Cargo :[SC:20][ST:889][SST:889][Oper:0][Version:0][EF:false][D:OFSPFTINFO][S:null][U:null][PT:889][P:nullnull] Exception :java.lang.Exception: [DirectCommImpl] Unable to connect to FICServer, retry count exceeded

Cause

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In this Document
Symptoms
Cause
Solution


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