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Oracle Clinical 5.4: Patch OC 5.4.0.1 Triggers “General Exception” Error (Doc ID 2975484.1)

Last updated on SEPTEMBER 20, 2023

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.4.0 and later
Information in this document applies to any platform.

Symptoms

After Patch OC 5.4.0.1 was applied, when trying to launch the OC it triggers the “General Exception” error:

Example screenshot of the error:



Text Error tech-stack code:

ExitException[ 3]com.sun.deploy.net.FailedDownloadException: Unable to load resource: https://<host_name><domain>:port/forms/java/%ProductName%.jnlp
    at sun.plugin2.applet.JNLP2Manager.ensureAllJnlpFilesAreAvailable(Unknown Source)
    at sun.plugin2.applet.JNLP2Manager.prepareLaunchFile(Unknown Source)
    at sun.plugin2.applet.JNLP2Manager.loadJarFiles(Unknown Source)
    at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)



Changes

 Patch OC 5.4.0.1 [Patch ID 34257946] was applied.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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