Not Able to Access One Particular Account in Billing Care (Doc ID 2977858.1)

Last updated on OCTOBER 17, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and later
Information in this document applies to any platform.

Scenario:

User is not able to access one particular account in Billing Care User Interface.
This account is having more number of billinfos.
At this moment this account has 187 active billinfos.
As a workaround, if the user deletes the old unused billinfos then it is possible to access the account but now it is not possible to delete any more billinfos.

How to overcome this issue?

Below is cm.pinlog error snippet:

See that dm_oracle reports "search TEMPLATE too big" error.

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In this Document

Symptoms

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