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MSS 6.3.1 Map Viewer Not Loading | ERROR : Object doesn't support property or method 'getZoomLevels' (Doc ID 2978600.1)

Last updated on OCTOBER 10, 2023

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

MSS 6.3.1 , Map Viewer Set-Up
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In MSS GUI, mapviewer is not loading for our PROD environment. A blue loading bar at the top goes upto 30% across the screen, and then the entire map is just white. After a while an IE error pops up about JS. In the GUI, if we wait a bit we get this error :

 

Cause

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In this Document
Symptoms
Cause
Solution


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