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What is the best scenario for inbound telephony? (Doc ID 2979193.1)

Last updated on OCTOBER 10, 2023

Applies to:

Oracle Utilities Customer to Meter Base - Version and later
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

C2M - Customer to Meter

What is the best scenario to handle the inquires and customer information from the call center? Is there an integrator that should be used to handle such a scenario?


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