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"Unable to save changes. Failed saving users' data." When Resetting User Preferences Using P6 Web (Doc ID 2979242.1)

Last updated on OCTOBER 16, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 21.12.13.0 to 21.12.16.0 [Release 21.12]
Information in this document applies to any platform.

Symptoms

When attempting to reset user preferences in P6 Web, the following error occurs:

Unable to save changes. failed saving users data.

This issue can be reproduced at will with the following steps:

  1. Navigate to My Preferences > Personal Information in P6 Web.
  2. Click the "Reset User Preferences" button.
  3. Click "Yes" on the Reset User Data Confirmation popup.
  4. Click "Save".
  5. Observer the error: Unable to save changes. Failed saving users' data.

Changes

 

Cause

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