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PolicyRoles Table On PolicyOverview Screen Does Not Function Correctly (Doc ID 2988286.1)

Last updated on NOVEMBER 22, 2023

Applies to:

Oracle Insurance Policy Administration J2EE - Version and later
Information in this document applies to any platform.


On : version, Client Activity

When a user is on the Policy Overview Screen where the Policy Role’s table is set to show the “Edit Client Details” button does not function as expected.
When the user click on the “Edit Client Details” button for a given role it takes you to the Client Screen as expected.
The issue is the user context of the Policy is lost and they are unable to navigate using the back button or click on “Policy” from the Client Screen left hand navigation,.

The business expects the process to function in the same manner as if you do it from the Role Screen.
When the user clicks on “Go To Client” on any Role, the system keeps the context of the Policy so you can either use the back button on the browser or click on “Policy” from the left hand navigation panel.

The issue can be reproduced at will with the following steps:
1. Login into OIPA.
2. Search for a Policy.
3. In the PolicyOverviewScreen config needs to have the , so you can see roles on the PolicyOverview Screen in OIPA
4. Navigate to the Policy Overview Screen in OIPA where more than 1 role exists for that Policy
5. In the Policy Role’s section of the screen, use the “hamburger button” to select the “Edit Client Details” option
 - it will take you to the Client Screen as expected
6. On the Client screen there is no “Policy” button above “Client” in the left-hand navigation panel.
- Try to click the back button on your browser, OIPA will crash

HTTP Status 500 - INternal Server Error
Error Message: java.lang.NullPointerException

7. Navigate back to the same Policy and go to the Roles screen
8. For any of the roles use the “hamburger” button and click on “Go To Client”
 - It will take you to the Client screen as expected
9. On the left side navigation panel you will see a “Policy” link above “Client”
 - Click the Policy link and it will take you back to the Policy as expected OR
 - Click the back button in your browser when on the Client screen and it will return you to the Policy.




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