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Case Close Option Is Not Working In CS Real Time Cases (Doc ID 2988416.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.6 and later
Information in this document applies to any platform.

Symptoms

We have created CS Real time cases but we are unable to close the case, when we select any option from the case resolution tab , it shows there is nothing to save and if I add comment with it , it only saves comment but doesn't change the status of the case.

Cause

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In this Document
Symptoms
Cause
Solution
References


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