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Partially Cancellation in BRM Is Showing As Full Product Cancellation In ECE (Doc ID 2989007.1)

Last updated on NOVEMBER 24, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On : version, Subscription Management

User written a wrapper and calling PCM_OP_SUBSCRIPTION_CANCEL_PRODUCT with PIN_FLD_QUANTITY to cancel the product partially so status in purchased_product_t remains active but it will generate the ‘/event/billing/product/action/cancel’ event. So eai_js generates the ‘ProductCancelEvent’ payload and send to em_gateway to full cancel the products in ECE.

It shouldn't send the cancel status. Since its partially cancellation BRM side it still show active.

The issue can be reproduced at will with the following steps:
1. Create a product with MCF with a non-currency with grant -1 per 1 month.
2. Create a deal
3. Create an account with a dummy plan.
4. Purchase the above deal and in product QUANTITY pass value of 2 GB number.

After this, on BRM side, it updated correctly on /purchased_product QUANTITY and /balance_group grant value and product status is till Active.
But the value which passed from eai_js to ECE is showing as (Status>3) as cancel. Hence in ECE cache also updated with "Cancel" status.




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