Non Workflow Manager User Is Unable To Change The Case Owner After Accepting The Case.
(Doc ID 2991899.1)
Last updated on DECEMBER 14, 2023
Applies to:
Oracle Life Sciences Argus Safety - Version 8.2.3.1 to 8.4 [Release 8.2 to 8.4]Information in this document applies to any platform.
Symptoms
Context menu in Worklist> Open is not working when a case is owned by any non-workflow manager.
If non-workflow manager log-in user is case owner, 'Adjust Assignment' or 'Adjust Case Owner' option upon right click on the owned cases in Worklist > Open menu is not available.
Steps:
1. Log-in to Argus with non-workflow log-in user
2. Navigate to Worklist > Open
3. Right click on a case that is owned by the non-workflow log-in user(current log-in user)
4. 'Adjust Assignment' or 'Adjust Case Owner' option is not available in the displayed menu list.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |