Patient Data Report is failing with 'REP-56048: Engine rwEng-2 crashed'
(Doc ID 2992016.1)
Last updated on DECEMBER 08, 2023
Applies to:
Oracle Clinical - Version 5.4.0 and laterOracle Clinical Remote Data Capture Option - Version 5.4.0 and later
Information in this document applies to any platform.
Symptoms
Scenario:
1. RDC: User has submitted PDR job for multiple patients and all 8 engines setup on the report server were running the 8 PDR jobs.
2. The BATCH_JOBS table status is still "STARTED" and did not get updated as FAILURE.
3. From RQM ( Report Queue Manager) we can see the below error:
"The report terminated with error:
REP-56048: Engine rwEng-2 crashed., job Id: <ID>"
REP-56048: Engine rwEng-2 crashed., job Id: <ID>"
4. High memory consumption was observed while the PDR job was ran.
Note:
The PDR report is SUCCESS if the job is ran twice by selecting 4 patients and running second time with the rest of 4 patients.
( PDR job is divided)
Changes
n/a
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |