Alert Promotion To Case is not visible in ECM UI (Doc ID 2992132.1)

Last updated on DECEMBER 14, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.7 and later
Information in this document applies to any platform.

Steps to reproduce :

Step 1 : Open CS Alert and promote to case an alert.

Step 2 : Open ECM UI and check if the alert promoted to case is visible in UI.

Issue Encountered :

promoting to case is not working properly and re-promoting the case is also not allowed in UI

In CS UI alert is Promote to case is done and case is created but not visible in ECM Screen

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In this Document

Symptoms

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