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Automation Task Taking A Different Status While Retrying On Exception (Doc ID 2992697.1)

Last updated on DECEMBER 15, 2023

Applies to:

Oracle Communications Order and Service Management - Version 7.4.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Problem Summary
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Automation task taking a different status while retrying on exception

Problem Description
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Automation task Task SOVE_EnrichSAIDUsingOtherOLIs_Task in redo mode is supposed to complete with internally_enriched status.

[2023-04-19T11:05:37.417-04:00] [ms1] [ERROR] [] [com.mslv.oms.automation.TaskContextBean] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: oms-internal] [ecid: 1d8124a9-e452-4b7f-a192-ed7baa38a78b-0000000b,0:754:5293] [APP: oms] [partition-name: DOMAIN] [tenant-name: GLOBAL] TaskContextBean: completedOrder:5155104, orderHistID:2825, completionStatus: internally_enriched[[
javax.ejb.EJBTransactionRolledbackException: EJB Exception:

Due to an exception, task plugin retries and this time it completes with a different status Saidenrichmentnotrequired.

Cause

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In this Document
Symptoms
Cause
Solution
References


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