iOS App: Drafts Records Are Losing Data Saved In the Line Items (Doc ID 2994777.1)

Last updated on FEBRUARY 27, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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In the iOS mobile app, using a Business Process (BP) record that has Line Item data saved to Drafts, editing Line Item data and tapping on Save does not seem to save the edits.

EXPECTED BEHAVIOR
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The edits made to the Line Item should be saved.

STEPS
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The issue can be reproduced at will with the following steps:

1. In the iOS mobile app, either Create a new record with Line Item data -or- Open a previously existing record with Line Item data, and Save the record to Drafts and close the window.
2. Open the record from Drafts.
3. Switch to the Line Item tab, edit some data in the existing line item and Save.
4. Switch to the main form and Save the record again.
5. Tap on the Back icon to navigate back to the record Log screen.
6. Re-access or Open the same record, switch to the Line Item tab and observe that the changes made in the Line Item have reverted, or seem to have been lost.

Cause

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