Localized Characters on Message Body Getting Replaced With “� Sporadically
(Doc ID 2995253.1)
Last updated on MARCH 02, 2024
Applies to:
Oracle Communications Convergence - Version 3.0.2 and laterInformation in this document applies to any platform.
Symptoms
On:
Oracle Communications Convergence version 3.0.3.3.0 and 3.0.3.4.0
Some localized characters (mostly Thai) that are present in the message body are getting replaced with Replacement Character (Unicode Hex Character Code “�”) when such messages are accessed on the Convergence/webmail client.
The problematic characters sometimes differ when the same email is viewed on different systems or browsers on the same machine. There are instances where a particular character appears in two different places within the email: where one is displayed normally, while the other is replaced with "�"
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |