My Oracle Support Banner

Localized Characters on Message Body Getting Replaced With “� Sporadically (Doc ID 2995253.1)

Last updated on MARCH 02, 2024

Applies to:

Oracle Communications Convergence - Version 3.0.2 and later
Information in this document applies to any platform.

Symptoms

On:

Oracle Communications Convergence version 3.0.3.3.0 and 3.0.3.4.0

Some localized characters (mostly Thai) that are present in the message body are getting replaced with Replacement Character (Unicode Hex Character Code “�”) when such messages are accessed on the Convergence/webmail client.

The problematic characters sometimes differ when the same email is viewed on different systems or browsers on the same machine. There are instances where a particular character appears in two different places within the email: where one is displayed normally, while the other is replaced with "�"

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.