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Multi-Query Account Financial History Zone Not Displaying Arrears Date(s) Correctly (Doc ID 2997388.1)

Last updated on JANUARY 25, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.9.0.1.1 [Release 2.8 to 2.9]
Information in this document applies to any platform.

Symptoms

On : 2.8.0.0.0 version, ENV - Environment

ACTUAL BEHAVIOR
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Multi-Query Account Financial History Zone not displaying Arrears Date(s) correctly

When a user navigates to Account Financial History zone from Account Context menu, the default Search By criteria (Arrears Date) shows the dates correctly.

When a user changes the Search By criteria to All Dates, the Arrears Dates no longer display. We suspect there is a SQL issue in Zone C1-ACCFINHQ - Query Zone 4.


Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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