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P6 Professional Gives "Exception EAccessViolation in module PM.EXE" at Login (Doc ID 2998648.1)

Last updated on JANUARY 28, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional after installation, the following error occurs:

ERROR

Exception EAccessViolation in module PM.EXE at
00000000008491BA.
Access violation at address0000000000C491BA in module
'PM.EXE'. Read of address 0000000000000000.

STEPS

The issue can be reproduced at will with the following steps:

  1. Install P6 Professional.
  2. Attempt to login to P6 Professional.
  3. Notice the error.

Cause

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