VoLTE Calls failed with NO_QUALIFIED_CHARGE_OFFERS After Applying 12PS5 IP5
(Doc ID 2999288.1)
Last updated on JANUARY 26, 2024
Applies to:
Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.5.0 and laterInformation in this document applies to any platform.
Symptoms
On Oracle Communications Elastic Charging Engine (ECE)12.0.0.5.1 version, Diameter Gateway
After applying ECE 12.0.0.5.5 Interim Patch, Voice Calls are getting failed with NO_QUALIFIED_CHARGE_OFFERS in ECE.
Here ECE is responding with failure reason "NO_QUALIFIED_CHARGE_OFFERS" for the Credit-Control-Request Update Requests (CCR-U) with Used-Service-Unit (USU)=0 from Network and diameterGateway is responding with Result Code DIAMETER_RATING_FAILED (5031) towards Network.
This scenario was working fine as expected on 12 PS5 IP1. The user started observing this issue after applying 12PS5 IP5.
ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. On ECE 12 PS5 IP5, Initaite a voice usage by sending CCR-I with RSU=60 seconds
2. Send a CCR-Update Request with USU=0
3. Check if ECE is responding with failure reason NO_QUALIFIED_CHARGE_OFFERS
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |