ACK Files Are Not Picked By Interchanges Service From Axway Incoming Folder
(Doc ID 3001724.1)
Last updated on FEBRUARY 01, 2024
Applies to:
Oracle Life Sciences Argus Interchange - Version 8.0 and laterInformation in this document applies to any platform.
Symptoms
Received acks from EMA and available in the incoming folder on Axway.
Files are not picked by interchanges service from Axway incoming folder.
Steps to reproduce the issue:
1. Send ICSR report to EMA via Axway gateway
2. EMA sent ack back via Axway
3. .ack file is sitting in the incoming folder in Axway. It is not processed even after restarting the interchange services.
Cause
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In this Document
Symptoms |
Cause |
Solution |