My Oracle Support Banner

ACK Files Are Not Picked By Interchanges Service From Axway Incoming Folder (Doc ID 3001724.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Oracle Life Sciences Argus Interchange - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

Received acks from EMA and available in the incoming folder on Axway.
Files are not picked by interchanges service from Axway incoming folder.


Steps to reproduce the issue:
1. Send ICSR report to EMA via Axway gateway
2. EMA sent ack back via Axway
3. .ack file is sitting in the incoming folder in Axway. It is not processed even after restarting the interchange services.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.