Unable to Complete DLRD Task For PSR Order. Error Indicates The Connections or Circuits For This Service Request Are Not Complete.
(Doc ID 3002587.1)
Last updated on FEBRUARY 12, 2024
Applies to:
Oracle Communications MetaSolv Solution - Version 6.3.1 and laterInformation in this document applies to any platform.
Symptoms
User is unable to complete the DLRD task for a PSR order with a new circuit(s) that need to be placed "In Service". The error below is received immediately after right-clicking on the DLRD task and selecting "Complete Task(s)...".
Error Text ("connections")
The connections for this service request are not complete.
Please complete (or reverse if the order has been cancelled)
the required engineering before completing this task.
The [TASK_TYPE] on row #1 is violating the constraint
The order number is [ORDER_NUMBER]
The circuit ID is [EXCHANGE_CARRIER_CIRCUIT_ID].
Error Text ("circuits")
The circuits for this service request are not complete. Please
complete (or reverse if the order has been cancelled) the required
engineering before completing this task.
The [TASK_TYPE] on row #1 is violating the constraint
The order number is [ORDER_NUMBER]
The circuit ID is [EXCHANGE_CARRIER_CIRCUIT_ID].
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |