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Auto-Assignment Via Taking Action Window Screen Is Not Working (Doc ID 3002907.1)

Last updated on FEBRUARY 12, 2024

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.5 and later
Information in this document applies to any platform.

Symptoms

ECM 802:

When the investigator takes an action like close case no SAR or SAR, they select the auto assignment button and that isn't working.

Filename =ServiceClient.log

See the following error:

2024-01-04 09:01:40,388 [WebContainer : 2634] FATAL - ServiceClient - Message 10200: User 10538 not found in owner map.
2024-01-04 09:01:40,388 [WebContainer : 2634] FATAL - ServiceClient - Message 10200: User 10538 not found in owner map.

Cause

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In this Document
Symptoms
Cause
Solution


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