Enhancement Request: Provide the Ability to Reverse Successful Refunds (Doc ID 3003164.1)

Last updated on FEBRUARY 09, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Goal

Customer has observed difference in behavior of Payment Reversal (PCM_OP_BILL_REVERSE) and Refund Reversal (PCM_OP_AR_REVERSE_REFUND).
1. Payment reversal creates /item/payment/reversal which nullifies payment item.
2. Payment reversal opens cycle forward item thus enabling further payment attempt.

Why is there no similar behavior for refund reversal? The user is opening refund and cycle forward items, and not explicitly creating reversal item, it causes concern while reconciling and journaling.
The user has a requirement to use refund reversal and is looking for out-of-box approach to reverse refund.

Solution

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In this Document

Goal

Solution

References

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Enhancement Request: Provide the Ability to Reverse Successful Refunds (Doc ID 3003164.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!