My Oracle Support Banner

MSS 6.3.1 | startOrderRequest Giving Error Code 31281: There are no items on this order. Please add service items before executing the startOrderRequest API. (Doc ID 3005247.1)

Last updated on FEBRUARY 25, 2024

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.1 version, Web Service

When executing the startOrderRequest API for a PSR order that has only disconnected items on it and the preference Service Request => Product Service Request => Finish order without a product set to N, the application responds with the below error.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.