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New SMS Screens Users Cannot Log In/Access the Screens (Doc ID 3006491.1)

Last updated on FEBRUARY 26, 2024

Applies to:

Oracle Communications Convergent Charging Controller - Version 6.0.0 and later
Oracle Communications Network Charging and Control - Version 4.3.0 and later
Information in this document applies to any platform.

Symptoms

On all versions of Oracle Communications Network Charging and Control (OCNCC or NCC) and Oracle Communications Convergent Charging Controller (OC3C or 3C), newly created users may not be able to log in and see the following errors in the Java console.

To enable the Java console, follow the steps documented here: SRDC - Java Console Tracing (from SMS Screens, Windows Java Control Panel, Java Launcher)

Console Tab

Cause

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In this Document
Symptoms
Cause
Solution
References


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