Account Bill Payment History Screen Not Filtering Correctly Using 'Unmatched' Event
(Doc ID 3009096.1)
Last updated on JUNE 05, 2024
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 to 2.9.0.1.1 [Release 2.7 to 2.9]Information in this document applies to any platform.
Symptoms
Account Bill Payment History screen not filtering correctly using 'Unmatched' Event
Only three items are displayed - there should be more from earlier dates.
Using this filter should display all the "Unmatched" items on the account, not just a few.
The system filter is not working as expected, so that we can identify and assign the payments to the customers accounts in a timely manner to ensure that Contract agreements are adhered to in a simple quick method.
When selecting "all" as a filter. then clicking on "Next" until all items are displayed (multiple screens), then shuffling the "Unmatched" column to show details at the top, 10 payments are displayed which is correct.
Would have expected the 10 payments to be displayed when using the filter to "Unmatched" only.
EXPECTED BEHAVIOR
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The filter system should be displaying all the data.
STEPS
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The issue can be reproduced at will with the following steps:
1. From the account Context menu > Go to Account Bill/Payment History.
2. MATCH EVENT STATUS FILTER - select "Unmatched", and leave all others default.
3. Click Search
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |