ECE System Downtime, DiameterGateways Stopped Handling Usage Requests, EMGWs Timed Out Updates
(Doc ID 3012575.1)
Last updated on APRIL 02, 2024
Applies to:
Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.5.0 and laterInformation in this document applies to any platform.
Symptoms
Scenario:
In a production system, it was observed that there was increased latencies in usage and update requests, Diameter Gateways stopped handling usage requests, EMGateways timed out updates and overall there was a down time experienced in the system. A rolling upgrade was performed to bring back the system to normal operations.
EMGateway had exceptions like below:
Notes:
- During the issue increased latency was seen especially for AlterationSharingAgreementDelete and AlterationSharingAgreementModify operations
- Increased backlog for xrefFederatedCache
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |