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Account Not Coming Out Of Collections (Full Bar To Active) (Doc ID 3012783.1)

Last updated on APRIL 02, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.8.0 and later
Information in this document applies to any platform.

Symptoms

When calling PCM_OP_COLLECTIONS_PROCESS_BILLINFO to bring an account out of collection the opcode is failing with PIN_ERR_STREAM_EOF error.
The customer account is in Full Barring state (life_cycle_state) - 104 and after making the payment when executing PCM_OP_COLLECTIONS_PROCESS_BILLINFO the opcode is throwing an error.
Noticed that even though there is error at testnap prompt, but in the logs BRM is calling PCM_OP_RATE_AND_DISCOUNT_EVENT multiple times.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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