ECM 8.1.2.6: Connection To External SMTP Server Fails With "authentication Error" (Doc ID 3013647.1)

Last updated on APRIL 04, 2024

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Customer trying to send RFIs from ECM but are getting an authentication error on SMTP server connection to their external SMTP serve

UMM logs showing the error:
[08-03-24 08:51:27,420 GMT AM] [ERROR] [WEB] [UMM] [NA] [LOGGER] 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6

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