Issue in TF alert and ECM case integration
(Doc ID 3016510.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Financial Services Transaction Filtering - Version 8.1.2 and laterInformation in this document applies to any platform.
Symptoms
Steps followed:
1. logged in to TF analyst and set event as “suspicious “and escalated to TF supervisor
2. logged into TF supervisor and promoted to case
3. Set the event as “Clean” under case in ECM and took action on case as true match using ECM supervisor
Expected result :
Ideally the event in TF should get change to “clean” in TF supervisor also.
Actual Behavior:
The TF alert is not getting updated with the case status
Changes
NA
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |