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Error "Exception EAccessViolation in module KMUU838F.DLL at 0000000000116143" When Attempting Login to P6 Professional (Doc ID 3025787.1)

Last updated on JUNE 25, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 20.12 and later
Primavera P6 Professional Project Management - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

When launching the P6 Professional Client, the startup process will crash with the following errors:

Exception EAccessViolation in module KMUU838F.DLL at 0000000000116143

EAccessViolation
Event code: AVAA0-0848-3

The failing module name and address may be different. 

Look for the location of the failing module DLL for this issue.  It should be in "C:\Windows\System32\spool\drivers\x64\3"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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