Current Balance Mismatch between ECE and BRM (Doc ID 3027298.1)

Last updated on JUNE 12, 2024

Applies to:

Symptoms

Current balance mismatch in ECE and BRM

Steps to reproduce
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The issue can be reproduced at will with the following steps:
1) Create accounts on 28th February
2) Granted balance is 3.44 GB for Initial Entitlement product
3) Processed 5GB of usage. Ideally 2GB Overage bucket should have got granted however because of some other reported issue 4 GB bucket got granted
4) Remaining current balance =0.44GB
5) Processed 1 more GB. Now granted balance is 4GB and current balance= 0.5517 GB (POSITIVE) .


 Expected behavior
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Current_balance is different in ECE and it is a random value i.e. sometimes negative , sometimes going to positive which is not expected.

Abbrivations:
ECE - Elastic Charing Engine
BRM -Billing and Revenue Management

Changes

Cause

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