Billing Care : Cannot Enter 0 In Unallocated Payment (Doc ID 3030404.1)

Last updated on JUNE 23, 2024

Applies to:

Goal

On environment running Billing Care 12.0.0.4.0, for account having multiple unpaid bills and at least one unallocated payment, when trying to allocate payment in "Allocate Payment" window, one is not allowed to populate 0.00 amount for some of the lines (so to have non-zero amount for bills which will be covered by that payment, and 0.00 for rest of the lines).

As per current behavior, when filling Allocate box as 0.00 for one of the lines, that box will have an error sign (up-right corner is a red triangle).
If clicking on the red triangle following error message is popping up: "Format not correct for cell."

Steps to reproduce:

  1. create new account and generate three bills with no payments

  2. make a payment for that account without allocating it to a bills

  3. login to Billing Care GUI and open newly created account

  4. click Unallocated Payments link. "All Unallocated Payments" window is popping up

  5. select line corresponding to payment made earlier, then click "Allocate".
    "Allocate Payment" is popping up. It has three lines in the table, one for each bill created earlier

  6. fill amount less than total payment amount in Allocate box for the top line

  7. fill amount of 0.00 in Allocate box for the middle line

Is this a product bug or it is expected product behavior?
 

Solution

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