Billing Care : Item Charges Shows Different Amount On Each Click (Doc ID 3034454.1)

Last updated on JULY 17, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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On clicking on item charges (Bills Window), sometime amount shows as $0 and sometime shows different amount.

Good scenario:

Wrong scenario:

EXPECTED BEHAVIOR
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Item charges should be consistent on each click and should display amount.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create account
2. Move pvt to next billing cycle
3. Generate Bill B1-1
4. Apply Payment P1-1
5. Apply event adjustment A1-1
6. Refund the amount R1-1
7. Do payment reversal of payment P1-1
8. Open Bills Window and click on "item charges".

Cause

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