Symptom Events Tab Doesn't Work In Private Filters (Doc ID 3036487.1)

Last updated on AUGUST 02, 2024

Applies to:

Symptoms

On:6.0.4.0.2 version, Event 

ACTUAL BEHAVIOR
Symptom Events tab doesn't work correctly in Private filters
It is not possible to show Symptom Events in private filter. When I open detail of an event when a Private filter is used and the select Symptom Events tab the event details are closed it is even not possible to open the details for any other event .


EXPECTED BEHAVIOR
When a user opens detail of an event using a Private filter the select Symptom Events tab the event details should not be closed by UA. Addiotnally , user should also be able open other events' details on the same screen.


STEPS

The issue can be reproduced at will with the following steps:
1-to the "Filters" UI: Configuration -> Events -> Filters
2-Select the "All Events With Symptoms" filter, and click on the "Clone" button. Set the following:
3-Filter Name => All Events With Symptoms -xxxx
4-Filter User Owner => admin
5-Click on the "Submit" button.
6-Go to the "Events" navigation.
7Expand the "Private Filters" folder.
8-Click on the Filter Created . Filter with view the Critical Events. Expand the Event ( that is already having the Symptom Event details) . It shows the Symptom Event tab.
9-Click on that Symptom Event tab .Loading starts. But after some time the Event which we were viewing ,collapses.
10-Use Row Expander for any other event and the event doesn't load instead we see "Loading Event details" and UA keeps giving this message even if we expand some other event also on the same screen.

Cause

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