Billing Care: In Multilevel Hierarchy, Past Due In Intermediate Account is Displaying Incorrect Details
(Doc ID 3038659.1)
Last updated on AUGUST 08, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and laterInformation in this document applies to any platform.
Symptoms
In balance summary past due is showing incorrect amount and on clicking past due hyperlink , the details for the amount is not shown.
STEPS
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1. Create account with chargeable products.
2. Move pin_virtual_time to next billing date
3. Run billing and generate first bill say B1-1
4. Apply full payment to bill.
5. Move pin_virtual_time to next billing date
6 Run billing and generate second bill say B1-2
7. Apply full payment to second bill.
8. Apply event adjustment to one of the event of first bill . i.e. B1-1
9. Past due visible in home panel but itemized view is not available.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |