One User Is Not Receiving Change Submit Notification Within The (Agile Home-Workflow Routings Tab)
(Doc ID 3039732.1)
Last updated on AUGUST 06, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
One user is not receiving change submit notification within the (Agile Home-Workflow Routings Tab). The user is associated with a user group and that user group is added as a Change Analyst to the change order.
When the change order is submitted, all other users associated to that group are getting notified except for this user.
Expect ALL users in this group to be notified on a change submit.
The issue can be reproduced at will with the following steps:
1. Login to Agile web client
2. Create Change: C12345
3. Add Change_Analyst: XXX_Change Analyst Group
4. Navigate to User Group
5. Search for XXX_Change Analyst Group
User1
User2
User3 (Problematic user )
6. Go back to newly created Change Order XXX_Change Analyst Group
7. Change Status to Submitted for change order C12345
Notify To: XXX_Change Analyst Group
8. Login as User3 (Problematic user )
9. Navigate to Workflow Routings
No Notification for Change Status to Submitted for change order C12345
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |