One User Is Not Receiving Change Submit Notification Within The (Agile Home-Workflow Routings Tab) (Doc ID 3039732.1)

Last updated on AUGUST 06, 2024

Applies to:

Symptoms

One user is not receiving change submit notification within the (Agile Home-Workflow Routings Tab). The user is associated with a user group and that user group is added as a Change Analyst to the change order.
When the change order is submitted, all other users associated to that group are getting notified except for this user.

Expect ALL users in this group to be notified on a change submit.

The issue can be reproduced at will with the following steps:
1. Login to Agile web client
2. Create Change: C12345
3. Add Change_Analyst: XXX_Change Analyst Group
4. Navigate to User Group
5. Search for XXX_Change Analyst Group
    User1
    User2
    User3 (Problematic user )
6. Go back to newly created Change Order XXX_Change Analyst Group
7. Change Status to Submitted for change order C12345
    Notify To: XXX_Change Analyst Group
8. Login as User3 (Problematic user )
9. Navigate to Workflow Routings
   No Notification for Change Status to Submitted for change order C12345

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.