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UA 6.0.4 | A White- Screen Remains Even When The User Closes Pop-Up Working On Events Tools (Doc ID 3046448.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Oracle Communications Unified Assurance - Version 6.0.4.3.0 and later
Information in this document applies to any platform.

Symptoms

 UA 6.0.4 |  Events Tools

 Some tools (SetNotes or Create Ticket ) were set -up  in "Events > Tools" screen .When using a right click tool such as SetNotes or Create Ticket( SCREEN 1 below) a pop up is generated with a space to enter notes or to display a status respectively. After the user closes the pop up (SCREEN 2 below ) by clicking on OK ,there is still a  rectangle on the screen (SCREEN 3 below ) that must also be closed with an ‘x’ in the upper right hand corner.

How can we close this SCREEN 3 automatically ?

 

 

 

 

 

 

 

 

 

Cause

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In this Document
Symptoms
Cause
Solution


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