UA 6.0.4 | A White- Screen Remains Even When The User Closes Pop-Up Working On Events Tools
(Doc ID 3046448.1)
Last updated on SEPTEMBER 23, 2024
Applies to:
Oracle Communications Unified Assurance - Version 6.0.4.3.0 and laterInformation in this document applies to any platform.
Symptoms
UA 6.0.4 | Events Tools
Some tools (SetNotes or Create Ticket ) were set -up in "Events > Tools" screen .When using a right click tool such as SetNotes or Create Ticket( SCREEN 1 below) a pop up is generated with a space to enter notes or to display a status respectively. After the user closes the pop up (SCREEN 2 below ) by clicking on OK ,there is still a rectangle on the screen (SCREEN 3 below ) that must also be closed with an ‘x’ in the upper right hand corner.
How can we close this SCREEN 3 automatically ?
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |