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8126: OOB Case Management Workflow Not Working Properly (Doc ID 3049379.1)

Last updated on OCTOBER 01, 2024

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms


We are unable to close a case in ECM through Approve or reject recommendation in ECM. After approving or rejecting the case remains in Pending Review status. Kindly assist us

Changes

STEPS TO REPRODUCE PROBLEM
==========================
1. Create a case
2. Go to Case details page. Case will be in Investigation status.
3. Take action "
Recommend Close and Generate SAR" with analyst User.
4. Case status will be changed to Pending Review
5. Now login with Supervisor User and take "Approve Recommendation" action.
6. Case status still remains in "Pending Review"

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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