Refund/Write Off Screen Does Not Pull Payments That Are 180 Days Old And Older (Doc ID 3062432.1)

Last updated on DECEMBER 06, 2024

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 5.1.0.0.0 and later
Information in this document applies to any platform.

If we are using the Refund/Write Off page and request the refund, it does not display payments that are 180 days and older.

Replication steps:

1) Choose an account that has payments older than 180 days.

2) Go to the Create Refund/Write Off Request screen.

3) Navigate to Payment and Adjustment.

4) Payments older than 180 days do not show up.

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